Please find below frequently asked questions regarding Shipping:
1. What shipping methods do you use
We ship all of our orders using the couriers below. Should your order have a tracking number, we will provide you with this and a link to the relevant page upon the courier's website, so that you may track your delivery all the way to your door.
We have a number of shipping rates applicable to the items that we have listed upon our website. Our standard shipping charges are as follows:
- Orders below £15 cost £3.95 - these are usually shipped by Royal Mail
- Orders over the value of £15 cost £6.95 - these are generally shipped by carrier, or by Royal Mail dependent upon your location or the weight of the item
- Orders over the value of £50 generally have free shipping and are shipped by carrier.
Occassions when additional shipping charges may be applicable
There are two circumstances when additional shipping charges are applicable to orders placed.
If an item is oversized or heavy, such as a 25Kg bucket of Marine Salt, an additional shipping cost may be applied to the item. This will be highlighted on the product page in orange text, next to the price.
In addition to oversized or heavy items, unfortunately the vast majority of couriers have surcharges for delivering packages in the Scottish Highlands and outside of the mainland United Kingdom (e.g. the Channel Islands or Northern Ireland). Due to the extremely competitive nature of our market, we have to pass such charges onto the customer. Should an additional charge be required due to your location, we will contact you to discuss this. Should this charge be unacceptable, we are very happy to provide you with a full refund.
We regret that we can not be specific about the shipping charges that are applicable due to the different nature of the products that we sell. For example, a small test kit can be sent anywhere within the UK with Royal Mail at no extra cost, however a small box weighing over 2Kg can not, and incurr extra charges for delivery outside of the UK mainland. Similarly we would not send out a small lightweight high value item with Royal Mail, as we would need to have full tracking and traceability of the item, again incurring additional fees if the delivery address is outside of the UK mainland.
We apologise for any inconvenience that this may cause, however whilst carriers continue to add surcharges to remote areas, we have to pass these on.
We ship goods throughout the England, Wales, Scotland and Northern Ireland. We do not ship goods outside of these areas however. There may be additional charges applicable to areas such as Northern Ireland and the Scottish highlands, as can be found in section 2 above.
The majority of the carriers that we use will require a signature when they deliver your order. We appreciate that this will at times be inconvenient, so we try to be as helpful as possible, providing you with a confirmation email to say when your goods are being dispatched which includes both the tracking number and a link to the relevant carrier's website. Should you prefer, feel free to use a work address for your order should it be more likely that a signature can be obtained this way.
